Group Account Support Manager (m/f/d)

Dubai, United Arab Emirates

(View all jobs)

Group Account Support Manager | Global Marketing & Sales

Hitachi is transforming to ensure sustainable growth and profitability in digital and green sectors by establishing a customer-centric business model. Part of this transformation is setting up global account management to better understand customer needs and increase Hitachi's market share.  

This transformation is led by Global Marketing and Sales (GM&S) group, whose vision is to become our customers’ preferred partner of choice for their most critical challenges by providing impactful, sustainable solutions, delivered by experts spanning the full breadth of Hitachi’s portfolio.  

As part of the transformation activities, a global account management structure is in place to represent Hitachi’s voice to targeted customers, fully understanding their needs while increasing Hitachi’s share of wallet. The Group Account Support Manager will play a pivotal role in orchestrating sales strategies and operations to drive business growth.  

Key focus will be developing targeted initiatives and ensuring seamless execution that leads to measurable business growth. Key focus areas will be ensuring cross Business Unit collaboration and shaping a compelling value proposition aligned with our One Hitachi account plan. 

What you'll be doing

• Account Planning & Strategy Execution
  Partner with the Global Account Manager (GAM) to develop and execute focused account plans and strategies with measurable outcomes. Monitor plan effectiveness, identify constraints, deploy corrective actions, and maintain accurate player maps to support account growth. 
• Cross-BU Collaboration & Value Positioning
  Work closely with Business Units and Account Teams to understand and articulate value propositions. Gather customer insights, segment data, reference cases, and market intelligence to strengthen Hitachi’s positioning and support opportunity development. 
• Marketing & Segment Alignment
  Collaborate with Strategic Marketing (ABM, Segment, Market Intelligence) and Segment Leads to align account activities, elevate success stories, and support targeted campaigns. Enable consistent One Hitachi messaging across internal and external engagements. 
• Workshop Strategy, Facilitation & Orchestration
  Lead end-to-end account team and customer workshop delivery—including agenda design, methodology, logistics, attendee communication, facilitation of sessions/breakouts, real-time synthesis, and post-workshop reporting. Translate workshop insights into actionable account plan updates, opportunity maps, and governance-driven execution plans. 
• Governance, Cadence & Reporting
  Manage weekly, fortnightly, monthly, and annual governance cadences. Track actions, dependencies, and execution of progress across BUs, ensuring clear ownership and timely follow-through. Prepare structured reporting, executive summaries, and insights for leadership. 
• Pipeline, Opportunity & Growth Enablement
  Support GAMs in shaping, coordinating, and tracking key opportunities; ensure governance gates, BU interlocks, and internal approvals are met. Contribute to the delivery of One Hitachi enabled orders by supporting opportunity governance and cross-BU alignment. 
• Data & Tool Governance
  Ensure pipeline and performance data accuracy by coordinating with BUs and Performance Management teams. Support CRM development and adoption with Sales Technology, driving data hygiene, pipeline completeness, and reporting consistency. Leverage marketing tools and dashboards to consolidate actionable insights for the account team. 
• Continuous Improvement & Capability Development
  Champion process improvements, advance documentation standards (playbooks, templates), and support knowledge sharing across teams. Mentor junior team members and contribute to a culture of operational excellence and collaboration. 

What you’ll bring to the team

• Bachelor's Degree or Diploma in either Engineering or Business
• Experience in Sales & Marketing, either as an Account Manager, Sales Program execution or Sales Support Specialist
• Excellent communication skills with an ability to influence both internally and externally
• Attention to detail and ability to manage multiple deadlines simultaneously.
• Strong analytical ability to build relationships.
• Willingness and openness to travel up to 15%
• Cultural sensitivity and openness to work in an international business environment across all time zones

Our team

Since its founding in 1910, Hitachi has supported the development of society and the improvement of people's lives. Throughout the world, Hitachi Group employees exemplify outstanding teamwork that transcends the boundaries of geographical regions and business fields. Together, we share the Hitachi group identity and put it into practice worldwide.

With a mission to deliver the best experience to employees and customers, you will be joining a global team setting the standard for excellence and innovation in Marketing and Sales (M&S).

In pursuit of sustainable growth and profitability in the digital and green sectors, the Global Marketing & Sales transformation team, established in 2022, seeks to position Hitachi as a trusted partner for its customers.

Our values

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to any factor that doesn’t impact your ability to do the job, including race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are proud of Japanese heritage, with our values expressed through the Hitachi Spirit:

Wa – Harmony, Trust, Respect

Makoto – Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin – Pioneering Spirit, Challenge

If, like us, you’re motivated by delivering first class services, thrive in a fast paced and supportive environment and want to help Hitachi drive social innovation, we’d love to hear from you.