ERP, Application Modernization, BI/Data Modernization, Digital Transformation & Global Managed Services
Customer Story
ERP, Application Modernization, BI/Data Modernization, Digital Transformation & Global Managed Services
Challenge

The client is a multinational video game company that develops and releases video games and consoles.

 

  • Legacy ERP, B2B and B2C applications running on IBM AS400 and on-premise technology stack which are not scalable to meet business growth and digital transaction volumes.
  • No global platform to handle core business processes for developers, publishers, partner onboarding, game development, testing, publishment & digital contracts.
  • BI performance issues, multiple data sources, complex data models unable to provide key insights.
  • End-of-support for on-premise highly customized Microsoft SharePoint platform including 1500+ sites
  • Manual testing drives elongated release cycles times for feature deployments
  • Limited in-house expertise to implement and support Multi-cloud/Hybrid environment
Solution
  • Multi-phased ERP & Digital Transformation including implementation, upgrade and support of Oracle eBusiness Suite R12+ (Fin,P2P,O2C, R&R, PLM, BRM, OM&IPM) streamlining core business processes and providing a scalable solution supporting rapid growth.
  • Built Integrations between ERP, e-Commerce, WMS, EDI and other upstream / downstream applications using Oracle FMW, MuleSoft.
  • App modernization / product engineering for global core business apps to improve UX, automate processes leveraging microservices-based architecture through AWS / AWS cloud native tools.
  • BI & Data Modernization from OBIEE/BI Apps to serverless architecture. Included complex data models, pipelines, reporting and visualization (Matillion, HVR, Snowflake and Tableau)..
  • Migration of on-prem MS platform to M365/SPO. Optimized 1500+ sites, workflows, re-designed forms and workflows using Power Apps, Power Automate & Power BI
  • Built testing framework/automation using Oracle OATS/Selenium/ Jmeter tools to reduce manual testing by 30%-50%
Outcome
  • Unique cost-effective hybrid global Manage Service & Manage capacity model design for customer
  • ITO expansion due to deep customer relationship, with strong delivery performance and High Satisfaction, with 15+ years of relationship
  • Collaborating in all major digital transformation and modernization programs as trusted partner for faster technology adoption
  • Co-Creation of Code Migration Utility and integration with ServiceNow and many other co-development projects delivered
  • Continuous automation of systems and processes on YoY, designed runbooks/trouble shooting guides
  • Improved user’s experiences, streamlined systems business applications and processes
  • HARC Advisory services for implementing stronger security guardrails in a Hybrid/ Multi-cloud environment
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