Customer Story
SaaS Product Engineering for Testing as a Service

Challenge
- High labor costs for onshore contractors on short-term or long-term projects with varied complexity
- Overhead of managing the contractors – staffing, training, KT, off boarding, resource utilization
- Matching resource skills with project requirements
- Limited process efficiency with every project team following different QA process
- No automation scripts, high regression costs
- No performance test bed
Solution
- Completed thorough assessment of all CEI and subsidiary entity processes and centralized Cox QA team processes
- Benchmarked current process model based on industry standards and provided gap analysis across testing lifecycle
- Provided best-fit engagement models with cost-benefit analysis and implementation strategy for Cox to choose from
- Augmented the Cox QA team with additional capacity through a flexible and dedicated extended QA team in an offshore-onshore model (Testing as a Service)
- Recommended the right automation strategy and performance strategy for long-term efficiency
Outcome
- Average 35% Cost Savings in Testing Efforts for Client compared to earlier Staff Augmentation costs
- Extensive Automation coverage across multiple applications providing ROI over multiple release builds every year
- Standardized Testing as a Service (TaaS) processes to ramp up and down resources at offshore to meet project demands
- Exhaustive Knowledge repository on applications usage in client environment required for training and onboarding offshore resources on Cox domain
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