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Customer Story

SaaS Product Engineering for Testing as a Service

  • Challenge

    • High labor costs for onshore contractors on short-term or long-term projects with varied complexity
    • Overhead of managing the contractors – staffing, training, KT, off boarding, resource utilization
    • Matching resource skills with project requirements
    • Limited process efficiency with every project team following different QA process
    • No automation scripts, high regression costs
    • No performance test bed
  • Solution

    • Completed thorough assessment of all CEI and subsidiary entity processes and centralized Cox QA team processes
    • Benchmarked current process model based on industry standards and provided gap analysis across testing lifecycle
    • Provided best-fit engagement models with cost-benefit analysis and implementation strategy for Cox to choose from
    • Augmented the Cox QA team with additional capacity through a flexible and dedicated extended QA team in an offshore-onshore model (Testing as a Service)
    • Recommended the right automation strategy and performance strategy for long-term efficiency
  • Outcome

    • Average 35% Cost Savings in Testing Efforts for Client compared to earlier Staff Augmentation costs
    • Extensive Automation coverage across multiple applications providing ROI over multiple release builds every year
    • Standardized Testing as a Service (TaaS) processes to ramp up and down resources at offshore to meet project demands
    • Exhaustive Knowledge repository on applications usage in client environment required for training and onboarding offshore resources on Cox domain

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