Privacy

Hitachi Digital Services’ Global Data Protection & Privacy Policy

Collectively, the terms below are referred to as the “Policy.”

Hitachi Digital Services LLC and its parent and subsidiaries (collectively “HITACHI”, “us” or “we”) respect and values your privacy. Hitachi Digital Services Global Data Protection & Privacy Policy discusses our methods and approach to earning the trust you put in HITACHI.

Please read this Policy and our Terms of Use carefully because, by accessing this website and any other websites owned by HITACHI (collectively, our “Site”), you agree to comply with them. Also, by submitting personal information to HITACHI, you indicate that you consent to HITACHI’s collection (including via our Site), processing and use of your personal information as described within the scope of this Policy.

Please note that if you apply for a position with HITACHI, other policies and corresponding local privacy laws of your place or residence applicable to employees and applicants may govern the collection, processing, use and international transfer of your personal data after your initial application for employment. If you are seeking employment from HITACHI, you may obtain a copy of the applicable policy from your recruiter or by contacting privacy@hitachids.com.

Please contact privacy@hitachids.com with any questions about this Policy.

HITACHI’s Privacy Mission

HITACHI may, in the course of business, collect personal information, including personal data regulated by the European Union (EU) General Data Protection Regulation 2016/679 (“GDPR”), the UK General Data Protection Regulation (“UK GDPR”) or the Federal Act on Data Protection (“FADP”) which is voluntarily provided by you. The potential uses of your personal information by HITACHI are outlined in this Policy.

Our policy is not to share personal information with third parties except as provided for in this Policy, to facilitate our internal information processing activities, or to comply with applicable law. We recognize that your personal information is confidential, and we take steps intended to protect your personal information while it is in our possession.

Collection of Your Personal Information by HITACHI

HITACHI may invite you to provide limited business-related personal information, including but not limited to:

• Identifiers and commercial information such as your name, title, the company your work for, your company address, e-mail address, telephone and fax numbers, and whether you are a former, current or prospective client or business partner; and
• Internet or other electronic network activity information (please see “Cookies” below, and HITACHI’s Cookie Policy are applying for a position with HITACHI through the Site, you may be asked to submit information related to your qualifications for the position, including professional or employment-related information, education information, or geolocation data.

Please note that HITACHI disclaims any legal duty to verify the accuracy of any personal information that you provide to HITACHI.

California residents: some of the above-listed information constitutes “Personal Information” as defined in the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 and/or protected classifications under California or US federal law.

Sensitive Personal Information
HITACHI does not collect, store, or process any sensitive personal information from you for the purposes described in this Policy, including sensitive personal data as regulated by the GDPR. Depending on your location, sensitive personal information may include various types of personal information relating to race or ethnic origin; political opinions; religious or philosophical beliefs; social security number; trade union membership; genetic data; biometric data for the purpose of uniquely identifying a natural person; data concerning health; data concerning a natural person’s sex life; sexual orientation or criminal record. We request that you do not provide sensitive personal information to us.

Use of Your Personal Information by HITACHI

HITACHI may disclose (or may have disclosed in the past twelve (12) months) the above-listed personal information provided by you to third parties for business purposes (please see “Third Parties” below).

Typically, HITACHI will ask for you to submit personal information for the following purposes:

• website registration, authentication of your identity, and to permit access to restricted areas of our Site;customer, supplier, and/or business partner relationship management;
• service and asset management;
• to evaluate and respond to inquiries and applications for employment sent over the Site;
• purchase management (including provision of after sales service);
• direct marketing and surveys of products and services;
• event and webinar signup and administration;
• occupational health and safety;
• workplace security and protection of personnel, assets and resources;
• to fulfil administrative and information technology functions, such as managing and making updates to our Site;
• monitoring or demonstrating compliance with applicable legal or regulatory requirements, or internal corporate mandates;
• compliance with legal requirements imposed on any HITACHI entity, or to defend a legal claim.

HITACHI collects personal information for legitimate business purposes, subject to your explicit consent, to perform a contract, and/or to comply with HITACHI’s legal obligations. In any instance where non-mandatory information is sought, you will be notified of this at the point of collection.

Further Information About Our Site

HITACHI uses your personal information provided over the Site to better understand your needs and provide you with better service. Specifically, we may use your personal information to update you on the benefits and features of HITACHI’s products and services and to provide you with information and material requested by you. From time to time, we may also use your personal information to contact you for market research or to provide you with marketing information we think would be of particular interest. you may control, edit or view your preferences at HITACHI’s Preference Center.

We may also collect details of your visits to our Site for system administration and to report aggregate information, such as Site traffic data, location data, logs and other communication data, the resources that you access, information about your computer and internet connection (such as IP address, operating system, browser type). This statistical data about our users’ equipment, browsing actions and patterns is not intended to identify any specific individual. By providing your personal information to HITACHI, you explicitly consent to the collection of details of your visits to our system for the purposes described above.

International Transfers of Personal Information

Personal information, including personal information collected in the European Economic Area (“EEA”), Switzerland, the United Kingdom (“UK”) and the People’s Republic of China collected by HITACHI may be transferred, stored and processed by member companies of the worldwide Hitachi organization and the Hitachi family of companies, our business partners or third-party service providers who are established in jurisdictions without comprehensive data protection laws. Transfer of information to third parties or to locations outside of your country of residence are managed in accordance with applicable laws, which may include the GDPR, the FDPA or the UK GDPR.

We take reasonable steps aimed to protect your personal information. These steps include but are not limited to implementing the European Commission’s Standard Contractual Clauses (“SCCs”) and the UK Information Commissioner’s Office’s International Data Transfer Addendum to the SCCs, as applicable, for transfers of personal information from our group companies in the EEA, Switzerland and the UK to our other group companies. We have implemented similar appropriate safeguards with our service providers, partners and affiliates. For more information about these safeguards, please contact privacy@hitachids.com.

By providing your personal information to HITACHI, you explicitly consent to the transfer of your information outside of your country of residence.

Legally Compelled Disclosure

There may be circumstances under which HITACHI may be legally compelled to disclose your personal information. These circumstances may include, among others, situations where disclosure is required by law applicable to HITACHI, or necessary to comply with an order of a court or governmental agency, export control, or necessary for matters of safety and security. In such cases, HITACHI will make good faith efforts to provide only that information which is the subject of the official order or request.

Data Retention

Your personal information will be retained for as long as necessary to fulfil HITACHI’s legitimate business purposes, unless a longer retention period is required by applicable law.

Cookies

Our Site uses cookies. “Cookies” are text files containing small amounts of information placed on your computer or device when you visit a website. Cookies help us improve the functionality and performance of our Site and deliver a better and more personalized service by enabling us to:

• Estimate our audience size and usage patterns;
• Store information about your preferences, allowing us to customize our Site according to your individual interests;
• Recognize you when you return to our Site; and
• Provide us with business and marketing information.

You may also receive cookies from third parties we engage to help us provide our Site. You may refuse to accept cookies by activating the appropriate setting in your browser’s software. In most cases, you may refuse cookies and still fully navigate our Site. Unless you have adjusted your browser setting, so that it will refuse cookies, our system will issue cookies when you direct your browser to our Site.

By accessing our Site without activating the appropriate setting in your browser (as described above), you consent to HITACHI’s reasonable use of cookies as described within HITACHI’s Cookies Policy.

Third Parties

HITACHI does not and will not sell, rent, or lease your personal information to others, unless expressly stated herein.

California residents: we are required to notify you if HITACHI has sold, rented, or leased your personal information in the last twelve months. HITACHI has not sold, rented or leased your personal information in the last twelve months.

HITACHI is an entity within the Hitachi group of companies. HITACHI may share your personal information with other Hitachi entities in the Hitachi group of companies. An overview of the Hitachi group entities is available here, and is subject to change from time-to-time.

Unless we have specifically informed you, obtained your consent, or are permitted or required to do so by the laws of the jurisdiction we operate in, we will only share the personal information you provide with business partners and third-party service providers who are acting on our behalf, and then only for the uses described in this Policy. To be clear, the personal information HITACHI discloses to third parties may include any of the categories of personal information listed above (see “Collection Of Your Personal Information By HITACHI”).

Specifically, we do not disclose your personal information to third parties for the third party’s own direct marketing purposes unless you have provided your affirmative consent for such a disclosure. HITACHI will take appropriate steps to ensure that these third parties protect the confidentiality and security of your personal information.

Similarly, we ask that you do not provide us with information about third parties without their permission. You represent that, when providing us information about third parties, you have obtained previous, express and informed consent of such parties to process their personal data.

Links to Third Party Websites

There are several places throughout the Site that may link to other websites that do not operate under HITACHI’s privacy practices. HITACHI does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. When you link to other websites, HITACHI’s privacy practices and this Policy no longer apply and HITACHI assumes no responsibility for the information or other practices of a website that is accessible through HITACHI. We encourage you to review other website privacy policies before disclosing any personal information to them.

Your Choices

HITACHI respects your right to make your own choices about how your personal information is handled. Should you choose to subscribe to mailing lists or any registrations, and later decide to unsubscribe you may unsubscribe on our Preference Center. You can also opt out by clicking “unsubscribe” in any marketing email communications we send you, or you may contact HITACHI at privacy@hitachids.com.

In addition, access to certain applications or services may involve particular uses, disclosure or transfer of the personal information being collected during registration for that application or service. If required under the laws of your country of residence, you will be notified of such intended uses, transfer or disclosure and asked to provide your consent. Failure to provide your consent where so requested may mean you will not be provided access to the applications or services for which your personal information cannot be lawfully processed.

Privacy Rights

HITACHI strives to ensure the accuracy of your personal information, as provided to HITACHI. We will also provide you with notifications as required by applicable law.

If you are a resident of the EEA, Switzerland or the UK or as permitted by the laws of your jurisdiction, you may also:

• Request access to or a copy of your personal information.
• Request a disclosure of the categories of personal information collected by HITACHI.
• Request a disclosure of the categories of sources from which personal information is collected by HITACHI.
• Request a description of the purpose for HITACHI’s collection of personal information.
• Request a disclosure of the categories of third parties with whom HITACHI shares personal information.
• Request a disclosure of the personal information that HITACHI discloses for a business purpose.
• Request to correct, update or rectify your personal information.
• Request that HITACHI deletes or blocks your personal data. Please note that HITACHI is unable to delete information that we deem necessary to comply with our legal obligations, resolve disputes, enforce our agreements, or as otherwise excepted under applicable law.
• Object to or seek a restriction on the processing of your personal data.
• Refuse to consent or revoke your consent to processing. Revoking your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
• Raise a concern to us about our collection and use of your personal information at any of the contact points listed below (see “Contact for Privacy Requests or Concerns”) or the applicable data protection authority.

HITACHI will respond to your requests pursuant to applicable law and in accordance with HITACHI’s Data Subject Rights Policy.

Contact for Privacy Requests

Requests to exercise your privacy rights can be directed to any of the following:

• HITACHI’s online DSAR form;
• Via email to privacy@hitachids.com; or
• Via toll-free telephone call to the Hitachi Reporting Hotline (click the hyperlink for the correct number to dial for your location)

Security

We have put in place technical and organizational procedures to safeguard and secure the information we collect from you and to reduce the risk of loss, unauthorized access, misuse and alteration. Unfortunately, the transmission of information via the Internet is not completely secure. Although we work very hard to protect your personal information, we cannot guarantee the security of your personal information transmitted over our Site.

Transfer of Business Assets

In the unlikely event of a sale or transfer of HITACHI, a HITACHI business unit, or a HITACHI affiliate, personal information held by HITACHI may be made available to a buyer, prospective buyers, and/or transferee in order for them to evaluate any such purchase or to operate any parts of HITACHI’s business or the transferee’s business.

Modifications

Subject to the legal requirements of your jurisdiction of residence for notice and consent, HITACHI reserves the right to modify or amend this Policy at any time in order to adjust to applicable laws or regulations, or changes in HITACHI’s practices or procedures. Where conflicts exist between the terms and conditions of this Policy and applicable national data protection laws, the latter will take precedence. This Policy is not intended to, and does not, provide rights beyond those that are prescribed by applicable national laws. The implementation date will be displayed at the bottom of this Policy.

Hitachi Content Platform Anywhere Mobile Application

Hitachi Content Platform (hereinafter, “HCP”) Anywhere is deployed by enterprises to mobilize, manage, and protect data. The data on the HCP Anywhere mobile application is stored and managed by the particular enterprise that deployed the HCP Anywhere sever, not Hitachi. In these cases, any data subjects who wish to exercise their rights should direct their query to our customers who act as “Data Controllers”.

When installed on a device, the HCP Anywhere mobile application has access to several permissions which allows it to enforce security policies on the device based on the enterprise’s HCP Anywhere settings. Mainly, the application can enforce:

• Password requirements, such as length and alphanumeric requirements
• Maximum inactivity time
• Storage area encryption

The HCP Anywhere mobile application enforces these policies using Device Administration. Although the HCP Anywhere mobile application can enforce certain policies on the device, it does not collect or process any personal information (e.g., Your device password).

Privacy of Minors and Children

Our Site, our products, and services are not directed to minors, including individuals under the age of fourteen. Please let us know if a minor or person under the age of fourteen has provided HITACHI with personal information by contacting privacy@hitachids.com. In the event that we become aware that a minor has provided us with personal information, we will implement the necessary technical and organizational measure to erase said information.

Contact Us

We welcome your inquiries or comments about this Policy and any queries or concerns that you may have about the Site.

Please contact HITACHI at privacy@hitachids.com or at the following address:

Hitachi Digital Services LLC
2535 Augustine Drive
Santa Clara, CA 95054 USA

Attention: Data Privacy Office

Implementation Date

We review this Policy regularly to reflect changes introduced by the applicable legislation. If you continue using our Site after such revisions are in effect, you accept and agree to the revisions and to abide by them.

This Policy was last updated on October 13, 2023.

Cookie Policy

Hitachi Digital Services LLC and its subsidiaries (collectively “HITACHI”, “us” or “we”) takes users’ privacy very seriously. This Cookie Policy is intended to provide you with the information necessary to manage the cookies we collect from you while you visit our Site.

This Cookie Policy should be read together with Hitachi Digital Services’ Global Data Protection & Privacy Policy (the “Policy“), governing the use of the Site. Please read our Policy carefully to understand our practices regarding your personal data and how we will treat it. For your ease of reference, the definitions used in the Policy are the same as those adopted in this Cookie Policy.

What is a Cookie?

Cookies are text files containing small amounts of information that are downloaded to your device when you visit a website.

Cookies allow a website to recognise users, for example with your browser log-in-data, in order to understand the users’ navigation on different websites.

In practice, the website that you visit sends information to the browser, which then creates a text file. Every time the user goes back to the same website, the browser retrieves and sends this file to the website’s server.

How Cookies Make our Site Easier and Safer to Use

Cookies are used for a variety of reasons, for example, to improve the functionality and performance of our Site(s) and to protect your privacy when browsing through them.

Hitachi Cookies

HITACHI wants you to enjoy your experience on our Site. For this reason, when visiting HITACHI Sites, cookies are installed on your computer.

When using HITACHI Sites, data logs of your activity may be collected for the purpose of understanding aggregate usage of features and pages, improve the functionality and performance of this Site and to allow us to tailor the content of the Site to suit your interests.

Below, you will find a table explaining the cookies we use and the purpose to use them:

How Can you Manage your Cookies?

If you do not agree with the use of our cookies, you can set up your browser settings to limit or exclude their use. You may also customize your cookies settings displayed in our cookies’ pop-up. Your browser may provide you with information and control over the cookies. Moreover, you can configure your browser to inform you when a cookie is being used, giving you the opportunity to accept or reject the cookie. Your browser’s “help” function will tell you how to do this.

If you configure your browser to opt-out from storing cookies, this might impact your ability to use or your user experience on our Site.

Finally, you also have the option to stop using HITACHI Site(s).

How Long Does Hitachi Keep Cookies?

Cookies remain on your computer for no longer than 24 months, but you can decide to delete all the cookies by accessing your browser settings at any time.

Links to Third-Party Websites

The cookie description and settings are only applicable to those Site(s) managed and owned by HITACHI. If we include a link to an external webpage and you click on it, you will leave our website and be subject to the settings and policy applying to that external website. Please be cautious and review the settings and the applicable policy of the new website you are visiting.

More About your Privacy

To find out more about HITACHI’s privacy policy, please access our Policy or contact us at privacy@hitachids.com

Data Subject Request Policy

Introduction & Purpose

Certain data protection laws give data subjects the ability to access, rectify, erase, restrict processing, object to processing, and/or have portable formats of their personal information. Data subjects may exercise these rights by way of a data subject rights request, i.e. a written request by an individual to a data controller or data processor to exercise or as part of exercising her/his right under such laws. This document sets out Hitachi Digital Services’ policy for responding to a data subject rights request under applicable data protection laws, including the EU’s General Data Protection Regulation.

Hitachi Digital Services welcomes all reasonable requests for information. Hitachi Digital Services will review and, when appropriate, respond to these requests within the time period specified by applicable law.

To learn more about what constitutes personal information, please refer to Hitachi Digital Services’ Global Data Protection and Privacy Policy (or the “Privacy Policy”).

Making a Request to Access your Information

Depending on where you live, you may have the right to see, correct, delete, object or limit how we process, and/or obtain a portable copy of the personal information we hold about you. However, this is not always an absolute right. This means that your requests may be subject to certain exemptions or grounds on which we may refuse. Should you wish to make a request, you are encouraged (but not compelled) to do so by using one of our request forms found online.

Receiving a Data Subject Request

Upon receiving a request, we will firstly seek to verify your identity to ensure that the request is made by you or by another person who is authorised on your behalf to make this request (such as a legal guardian or authorised agent). You may be asked to provide any evidence that confirms your identity (such as proof of your address). If you are requesting on behalf of another individual, you must supply the individual’s consent for the release of that individual’s personal information to you.

We will then evaluate your requests pursuant to applicable law, the rights of third parties, and any contractual agreements we have with you. This may involve communications with external stakeholders who hold the relevant personal information. Unless the other party has provided their consent or it is reasonable to do so without their consent, we will not share any information that relates to a third party. Information may be redacted with an explanation of its scope and reason.

We aim to respond to your request within the period mandated by the relevant law, or if none is specified, within a reasonable time period after you have made the request. If we are unable to do so, you can expect an explanation from us on why we are unable to do so. You may also receive a preliminary reply from us requesting for further information, or to update you on progress undertaken or the timing (including the fact that the time limit will not start to run until the further information is received).

Except where permitted by law, we will not charge you any administrative or other fee. If we do, we will inform you promptly of this.

Access Request: If you make a request to access your personal information, we may do any of the following as part of issuing our response when permitted by law: (a) summarise information rather than provide a copy of the whole document; (b) provide access to your personal information on an informal basis, such as by phone or in person; (c) send permanent copies of the information to you (except where otherwise agreed, it is impossible to do so, or it would involve undue effort); (d) allow you to view the information on screen. Your access will depend on the means by which we received the request, the volume of information sought or the nature of the information. In any event, we will consult with you to try to satisfy your request and also explain any complex terms or abbreviations contained in the information.

Refusing a Request

Data protection laws contain a number of exemptions to any right to access, correct, delete, object or limit how we process, and/or obtain a portable copy of your personal information. An example of an exemption is information covered by legal professional privilege. Should we refuse your request, we will write to you to explain our grounds for the refusal as well as setting out any other matters prescribed by the data protection law applicable to you.

Complaints Procedure

If you are not satisfied with our actions, you may submit a complaint to the Global Data Protection Officer (privacy@hitachids.com). If you remain dissatisfied, you may have the right to refer the matter to your local data protection authority.

General Application
This document forms part of and supplements the Privacy Policy, and prevails over the Privacy Policy in the event of any inconsistency. This document may be used as part of general privacy compliance training for those involved in handling subject access requests.

Last Updated: May 25, 2018

• Data Privacy and Security Terms

  • Hitachi Digital Services data privacy and security terms (PDF)