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Customer Story

ERP, Application Modernization, BI/Data Modernization, Digital Transformation & Global Managed Services

  • Challenge

    The client is a multinational video game company that develops and releases video games and consoles.


    • Legacy ERP, B2B and B2C applications running on IBM AS400 and on-premise technology stack which are not scalable to meet business growth and digital transaction volumes.
    • No global platform to handle core business processes for developers, publishers, partner onboarding, game development, testing, publishment & digital contracts.
    • BI performance issues, multiple data sources, complex data models unable to provide key insights.
    • End-of-support for on-premise highly customized Microsoft SharePoint platform including 1500+ sites
    • Manual testing drives elongated release cycles times for feature deployments
    • Limited in-house expertise to implement and support Multi-cloud/Hybrid environment
  • Solution

    • Multi-phased ERP & Digital Transformation including implementation, upgrade and support of Oracle eBusiness Suite R12+ (Fin,P2P,O2C, R&R, PLM, BRM, OM&IPM) streamlining core business processes and providing a scalable solution supporting rapid growth.
    • Built Integrations between ERP, e-Commerce, WMS, EDI and other upstream / downstream applications using Oracle FMW, MuleSoft.
    • App modernization / product engineering for global core business apps to improve UX, automate processes leveraging microservices-based architecture through AWS / AWS cloud native tools.
    • BI & Data Modernization from OBIEE/BI Apps to serverless architecture. Included complex data models, pipelines, reporting and visualization (Matillion, HVR, Snowflake and Tableau)..
    • Migration of on-prem MS platform to M365/SPO. Optimized 1500+ sites, workflows, re-designed forms and workflows using Power Apps, Power Automate & Power BI
    • Built testing framework/automation using Oracle OATS/Selenium/ Jmeter tools to reduce manual testing by 30%-50%
  • Outcome

    • Unique cost-effective hybrid global Manage Service & Manage capacity model design for customer
    • ITO expansion due to deep customer relationship, with strong delivery performance and High Satisfaction, with 15+ years of relationship
    • Collaborating in all major digital transformation and modernization programs as trusted partner for faster technology adoption
    • Co-Creation of Code Migration Utility and integration with ServiceNow and many other co-development projects delivered
    • Continuous automation of systems and processes on YoY, designed runbooks/trouble shooting guides
    • Improved user’s experiences, streamlined systems business applications and processes
    • HARC Advisory services for implementing stronger security guardrails in a Hybrid/ Multi-cloud environment

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