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Customer Story

A&D Subassembly Manufacturer: SAP S/4 HANA AMS, GRC, Cloud, and Upgrades

  • Challenge

    The customer is a worldwide manufacturer of precision motion and fluid controls systems for the aerospace and defense markets. It has a diversified product range and operates in three segments: Aircraft Controls, Space and Defense Controls, and Industrial Systems.


    • Needed a flexible staffing model that would cater to business demand fluctuations and different time zones
    • SAP on hyper-scaler cloud specialization with right levels of ITAR/EAR security for A&D operations
    • Need later version of S/4HANA to take advantage of new functionality being released
    • Lack of efficiency when provisioning and deprovisioning users
    • Adherence to Segregation of Duties audit findings
    • Large number of IDOC documents impacting system performance
  • Solution

    • Developed SAP AMS strategy and implementation that would provide a very flexible support model that can adjust to different business demand needs and cover customer’s operations in different time zones
    • Worked closely with the customer’s team to ensure our onsite and offshore teams were staffed with the right ITAR compliance in mind
    • Implementation and ongoing Run support for the client on Government Cloud (with enhanced Security)
    • Implemented SAP CUA to facilitate efficient management of user provisioning
    • Implemented GRC to SOD visibility and analysis to ensure compliance
    • Upgraded the customer’s SAP S/4HANA 1709 system to S/4HANA 1909
    • Implemented Archiving for several IDOC records to improve inbound interface performance
  • Outcome

    Application Support and Technical Specialists


    • Single go to partner for run management (basis / application support) and implementation services
    • ITAR enabled support model to accommodate all of customer’s support needs and development efforts
    • Strong basis support for ongoing and future projects
    • System patching and upgrades to support innovation and compliance
    • Better integration performance

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