The digital divison of an automotive giant in US, Mexico, and Japan, is embarking on a Salesforce application implementation to boost customer service capabilities. This project primarily focuses on efficiently managing issues related to Lost/Stolen Cards, ETC Cards, Charge Cards, and the Points Exchange processes. However, the company is currently grappling with several challenges:
In response to these challenges, this global automotive company, collaboration with Hitachi Digital Services, took Salesforce implementation journey. The objectives of this implementation are:
This initiative marks a significant step forward in modernizing company’s customer service approach. The Salesforce implementation has led to several significant improvements:
Revolutionizing Customer Service
LEARN MORE