Client Engagement Partner (Manufacturing/Retail) - Hybrid

London, United Kingdom

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As a Client Engagement Partner,  you’ll play a key role in the success of your customers by sourcing, managing, and growing a select client cluster and positioning Hitachi Digital Services as a Strategic Digital Technology Services partner of choice, identifying opportunities and avenues to sell new consulting service offerings and solutions. 
 
Your expertise in the retail, manufacturing and/or automotive industries means you’ll be adept at establishing and managing client relationships with key decision makers and building trust by understanding your client's business goals to deliver successful outcomes. 
 
With your exemplary delivery, account management, and professional/technology services experience, along with a deep understanding of the core areas that we operate in (Cloud, Data, IT/OT, IoT, & Managed Services), you’ll be able to work with cross-functional teams to ensure your client’s goals are being achieved through first-class service delivery. 
 
You’ll be responsible for: 

• Contributing to new business development efforts in new clients and facilitating those offerings.
• Driving the sales cycle including opportunity identification, scoping, proposal development, Statement of Work production and contracting.
• Understanding Hitachi Digital Services and offerings and identifying matching client needs.
• Overall account management to include work quality and customer satisfaction, collaborating with service delivery leadership to deliver solutions & services, account P&L..
• Bringing Manufacturing industry expertise to our clients. 

What you’ll bring: 

• At least 7 years of experience in a client-facing Account Manager or Delivery role in IT professional services or management consulting.
• Demonstrated expertise and a strong network within the Retail, Manufacturing, or Automotive industries in the UK.
• A strong background in delivery, programme/project, and managed services environments.
• Excellent communication skills with the ability to communicate effectively along vertical and horizontal planes internally and within client organizations.
• Detail-oriented and able to manage and maintain all facets of complex assignments. 

About us

We’re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world’s potential. We’re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what’s now to what’s next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

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