Soumya Bakshi
Our company’s focus on innovation and digital solutions makes the work exciting, knowing that we are making a real difference…
Our Company
We’re Hitachi Digital Services, a global digital solutions and transformation business. Our expertise, innovation and technology unlocks potential – from taking theme park fans on magical rides, conserve natural resources, protect rainforests, and save lives. We automate, modernize, optimize, and accelerate. Our people are trusted transformers, with deep engineering expertise, focused on a sustainable future for all.
Imagine the sheer breadth of talent it takes to inspire the future. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally important to us.
The team
We’re a leader in cutting-edge innovation, the transformative power of cloud technology, and converged and hyperconverged solutions. Our mission is to empower clients to securely store, manage, and modernize their digital core, unlocking valuable insights and driving data-driven value.
Service Delivery - Project Managr
o Monitor service performance against SLAs, identify areas for improvement, and implement corrective actions as needed.
o Conduct regular service reviews with clients or internal stakeholders to ensure alignment and address any concerns or issues.
o Serve as the primary point of contact for service-related inquiries, escalations, and feedback.
o Plan, execute, and oversee projects aimed at enhancing service delivery processes, addressing specific client needs.
o Help define project scope, objectives, and deliverables in collaboration with stakeholders and sponsors.
o Develop project plans, schedules, and budgets, and track progress against key milestones and deliverables.
o Coordinate cross-functional project teams, assign tasks, and ensure timely completion of project activities.
o Manage project risks, issues, and dependencies, and implement risk mitigation strategies to minimize impact.
o Communicate project status, updates, and key decisions to stakeholders, and facilitate project meetings and workshops.
o Identify opportunities for process improvement and service optimization through analysis of performance metrics, customer feedback, and industry best practices.
o Participate in continuous improvement initiatives aimed at streamlining service delivery processes, enhancing efficiency, and driving customer satisfaction.
o Develop and implement Service Improvement Plans (SIPs) to address identified areas for improvement and track progress towards improvement goals.
As a Service Delivery Expert - Project Manager, you will be responsible for overseeing the delivery of services to clients or internal stakeholders while also managing specific projects aimed at improving service quality, efficiency, or introducing new services. This role requires a strategic mindset, strong project management capabilities, and a deep understanding of service delivery processes.
What you’ll bring
Proven expertise in your area by virtue of which you can contribute to growth of practice. Subject matter expert who can increase competency in said technology and act as mentor to other team members.
Be at the forefront of the exiting journey Hitachi Digital Solutions has undertaken and contribute immensely through your consulting skills for internal as well as external customers.
Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
We’re Hitachi Digital Services, a global digital solutions business. We’re people centric and here to power good.
Our company’s focus on innovation and digital solutions makes the work exciting, knowing that we are making a real difference…
I take great pride in the fact that when we provide a service or solve an issue, we ensure that…
Hitachi fosters an inclusive workplace where diversity is of utmost importance. I feel respected and valued for my contributions.
